Frequently Asked Questions
Short, factual answers to what buyers ask us most. Still unsure? Send an inquiry and a sales engineer will reply within 24 hours.
MOQ is 100 pcs per model for existing molds, and 500 pcs for new private-label projects. Sample orders of 1–5 pcs are accepted so you can test quality before bulk production.
Samples ship in 3–5 working days. Bulk orders take 15–25 days after deposit, depending on model and customization. Peak season (September–November) may add 5 days.
Yes. We support logo printing, custom colors, private-label packaging, voltage customization (110V/220V) and firmware changes. Our engineers provide 3D renderings within 5 working days.
Our products carry CE, RoHS and FCC reports, and our factory is ISO 9001 certified. Test reports can be shared with your compliance team on request.
T/T (30% deposit, 70% before shipment), Alibaba Trade Assurance, and L/C at sight for orders above USD 30,000.
We ship by express (DHL/FedEx/UPS), air freight and sea freight. EXW, FOB Guangzhou/Shenzhen, CIF and DDP are all available; our logistics team quotes the cheapest reliable option for your country.
Yes. Private label is our main business — from logo on the housing to retail packaging, manuals and warranty cards, all in your brand identity.
12 months warranty against manufacturing defects. Spare parts (LED beads, motors, control boards) are available for at least 5 years after the model is discontinued.
Yes, we exhibit at beauty trade shows in the USA, Italy, Mexico, Brazil and the Middle East. Contact us to book a meeting at the next show.
Absolutely. Our factory is in Baiyun District, Guangzhou, 25 minutes from Baiyun Airport. We can arrange pickup and a full factory tour including production and QC lines.
Send us your requirements and get a quotation with MOQ, lead time and shipping options within 24 hours.
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